The Edith Ellen Foundation Kindness Charter
Code of Good Practice in Holistic Caring
The Foundation seeks to bring consistency, clarity, true integration and improved holistic care across all the services, and with complete commitment to the people they look after.
Care that stands out is the overall standard of dedication and commitment by all the management and staff to the promotion of kindness in nursing and care to all of their residents, particularly those lost in the fog of dementia, or suffering from complex health conditions.
This means that all staff should be:
All carers must be able:
Care which stands out, involves
Good care happens when management and staff reliably recognise and use mealtimes as a valuable opportunity for introducing conversations that benefit the social interaction and wellbeing of all their people and where management and staff actively take the opportunity to sensitively socialise with residents during mealtimes, which encourages everyone to enjoy good food and company.
Good care is where residents anticipate meals and mealtimes;
Care where management and staff actively and sensitively encourage people to frequently drink and recognise that those who are at risk of dehydration are sufficiently monitored; where people are never left too long alone, without sufficient fluids.
Management and staff should recognise and understand the importance of
All staff must understand that people’s
The dignity of all those being cared for must be rigorously protected. This includes attention to their personal hygiene and to their dress.
Patients should never be ignored to the extent that they lose their self-respect when they soil or wet themselves because their calls for help or attention are ignored. Such calls should always be answered promptly.
Good care occurs where there is a
Good care is where management and staff truly understand the value of and their responsibility for the
Good care is demonstrated when it is not only people who are highly regarded, but
Management and staff must be fully informed about all aspects of dementia.
Management and staff should be encouraged to apply the tools and aids of new and innovative alternative therapies, rather than rely on long-term medications, which might mask other underlying health problem.
A demonstration of good care is when what really stands out is that residents with dementia are still