
During this difficult time, the least you
should be able to expect is that firms treat you with compassion and
respect. However, a recent survey by
Which? readers showed that this is by no means guaranteed – in nearly one in
five cases (18%), people said the providers they dealt with were unhelpful, and
13% said they weren’t treated sympathetically.
Within this article we will try and outline the
steps you need to take after a death to ensure the process of settling
financial affairs goes as smoothly as possible – from closing accounts to
handling probate. We will also address
what you can do if the companies you deal with along the way fail to manage your
situation properly.
Register the death
Before starting to think about executing the
will, you will need to register the death.
This must be done within 5 days (eight in Scotland), and you will need
to bring a medical certificate from a GP or hospital doctor.
You can go to any register office, but if you
use the one in the area where the person died you’ll receive the death certificate on the same
day, instead of having to wait for it to arrive in the post.