Useful organisations and websites for unsatisfactory
care
Association of Independent Healthcare Organisations
For
complaints about independent care providers, who are members of the AIHO.
Website: www.independenthealthcare.org.uk
Website: www.independenthealthcare.org.uk
Care regulators
For
information about minimum standards and how to report concerns.
Care
Quality Commission (CQC) – England
Telephone: 030 00 616161 (national customer service centre)
Website: www.cqc.org.uk
Telephone: 030 00 616161 (national customer service centre)
Website: www.cqc.org.uk
Care
and Social Services Inspectorate Wales (CSSIW) – Wales
Telephone: 0300 062 5609 (North Wales)
Telephone: 01267 245160 (South West Wales)
Telephone: 0300 062 8888 (South East Wales)
Website: www.csiw.wales.gov.uk
Telephone: 0300 062 5609 (North Wales)
Telephone: 01267 245160 (South West Wales)
Telephone: 0300 062 8888 (South East Wales)
Website: www.csiw.wales.gov.uk
Regulation
and Quality Improvement Authority (RQIA) - Northern Ireland
Telephone: 028 9051 7500
Website: www.rqia.org.uk
Telephone: 028 9051 7500
Website: www.rqia.org.uk
Carers UK
A national
membership charity that champions carers’ rights, connecting and supporting
carers online and in local communities.
Adviceline: 0808 808 7777
Website: www.carersuk.org
Adviceline: 0808 808 7777
Website: www.carersuk.org
Care Information Scotland
A telephone
and website service providing information about care services for older people
living in Scotland.
Helpline: 08456 001 001
Website: www.careinfoscotland.co.uk
Helpline: 08456 001 001
Website: www.careinfoscotland.co.uk
GOV.UK
To get
details of government policy throughout the UK, including making complaints
about local authority funded care.
Website (UK): www.gov.uk
Website (Northern Ireland): www.northernireland.gov.uk
Website (Scotland): www.scotland.gov.uk
Website (Wales): www.wales.gov.uk
Website (UK): www.gov.uk
Website (Northern Ireland): www.northernireland.gov.uk
Website (Scotland): www.scotland.gov.uk
Website (Wales): www.wales.gov.uk
Healthwatch
The national
consumer champion in England for health and care.
Telephone: 03000 68 3000
Website: www.healthwatch.co.uk
Telephone: 03000 68 3000
Website: www.healthwatch.co.uk
Relatives and Residents Association
Charitable
organisation providing help and advice to older people in care and their
families.
Telephone: 020 7359 8136 (helpline)
Website: www.relres.org
Telephone: 020 7359 8136 (helpline)
Website: www.relres.org
Ombudsmen
For
complaints about care providers, which you have been unable to resolve with
your service provider directly.
Scottish
Public Services Ombudsman (SPSO)
Telephone: 0800 377 7330
Website: www.spso.org.uk
Telephone: 0800 377 7330
Website: www.spso.org.uk
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