With the number of home
intrusions that have been reported this month in our local area, we felt as a
foundation that it would be responsible to report on how to safely contact the
emergency service when the slightest of noise could put you at further risk.
We all know to call 999 in an
emergency, but what if you are in a situation where the slightest noise would
put you in even more danger - how do you tell the operator you need help?
Well, according to police,
pressing '55' will let the operator know that the call is genuine and they will
then alert the authorities.
There have been previous
warnings that emergency services won't attend to a silent call
automatically, as it may be due to a misdial.
However, they are reminding
people that they can alert the police without actually talking.
Known as Silent Solutions, the
caller will first be asked which emergency services they require. If you remain
silent they will then ask you to cough or make some noise to indicate that you
do need help.
If you continue to remain
silent, you will be transferred to an automated service which will ask you to
press '55' if your call is an emergency.
If you do nothing, the call
will be cancelled.
"Please do not think that
just because you dial 999 that police will attend," a police
spokesperson said to the Express and Echo.
"We totally understand
that sometimes people are unable or too afraid to talk, however it must be
clear that we will not routinely attend a silent 999 call."
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