Common problems to look out for
If you suspect there are problems with your relative’s
care, use this advice to steer you through the potentially difficult process of
finding out more.
You may have concerns about your relative's care whether they
are in a care home or have a carer. Below you will find a list of common
problems to bear in mind if you are concerned.
Carer not coming at required
times: if your relative has a carer, find out what days/times
they are supposed to visit and make random visits/calls to make sure that they
are there.
Food hygiene:
if your relative is receiving care at home that includes meals, has the kitchen
been left clean and tidy? If food has been left for later consumption, has it
been covered, dated and stored correctly? Have the waste bins been emptied?
Medication:
have the day’s medications been given appropriately, left out to be taken
later, or not given at all?
Quality of personal care:
is your relative washed and in clean clothes? Is the clothing appropriate for
the time of year and comfortable for your relative to use - not too tight or
too loose, for example? Is the home clean and tidy?
Other needs being met:
has your relative been left with all items to hand, such as a telephone,
walking frame, a jug of water and a glass, a knee blanket in colder weather? Is
the emergency alarm to hand, if they have one?
Toileting:
has the commode or urine bottle been emptied and cleaned thoroughly?
Medical hygiene:
is there evidence that the carer has used protective gloves/aprons for control
of infection measures? Have needles been disposed of properly?
Appropriate behaviour of
staff: does the carer(s) maintain an appropriate professional
distance from your relative, or are they overly familiar with them? Do they use
your relative’s property inappropriately, e.g. using their telephone for their
private phone calls?
General happiness:
does your relative seem happy with the care they receive? Ask your relative
which carers they like/ feel comfortable with, and if there are any that they
don’t like.
More information
Get a monthly
report
If you live a long way away, ask the agency for a monthly
report on how things are going. When you visit, read daily report sheets,
medication charts and financial transaction sheets in the care folder, which
are completed by carers, to see if they have been filled in correctly and to
see what has been happening.
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