Our Values
Our
Service Users have helped develop this expression of values that inspire
passion in the Edith Ellen, and that should underpin everything it does.
Individual
organisations will develop and build upon these values, tailoring them to their
local needs.
The
Edith Ellen values provide common ground for cooperation to achieve shared aspirations,
at all levels.
1.
Working together
The
value of "working together" is a central tenet guiding service
provision in the Edith Ellen. Service Users must come first in everything the Edith
Ellen does. All parts of the Edith Ellen system should act and collaborate in
the interests of Service User, always putting their interest before
institutional interest, even when that involves admitting mistakes. As well as
working with each other, health service organisations and providers should also
involve staff, patients, carers and local communities to ensure they are
providing services tailored to local needs.
2.
Respect and dignity
Every
individual who comes into contact with the Edith Ellen and organisations
providing health services should always be treated with respect and dignity,
regardless of whether they are a Service User, carer or member of staff. This
value seeks to ensure that organisations value and respect different needs,
aspirations and priorities, and take them into account when designing and
delivering services. The Edith Ellen aims to foster a spirit of candour and a
culture of humility, openness and honesty, where staff communicate clearly and
openly with patients, relatives and carers.
3.
Commitment to quality
of care
The
Edith Ellen aspires to the highest standards of excellence and professionalism
in the provision of high-quality care that is safe, effective and focused on
Service User experience. Quality should not be compromised – the relentless
pursuit of safe, compassionate care for every person who uses and relies on
services is a collective endeavour, requiring collective effort and
collaboration at every level of the system. The delivery of high-quality care
is dependent on feedback: organisations that welcome feedback from Service
Users, Service Providers and the public are able to identify and drive areas
for improvement.
4.
Compassion
Compassionate
care ties closely with respect and dignity in that individual Service Users,
carers and relatives must be treated with sensitivity and kindness. The
business of the Edith Ellen extends beyond alleviating distress, and making
people feel valued and that their concerns are important.
5.
Improving lives
The
core function of the Edith Ellen is emphasised in this value – the Edith Ellen
seeks to improve the health and wellbeing of Service Users, communities and the
staff Service Providers through professionalism, innovation and excellence in
care. This value also recognises that to really improve lives the Edith Ellen
needs to be helping people and their communities take responsibility for living
healthier lives.
6.
Everyone counts
We
have a responsibility to maximise the benefits we obtain from our resources,
ensuring they are distributed fairly to those most in need. Nobody should be
discriminated or disadvantaged, and everyone should be treated with equal
respect and importance.
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