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Tuesday, 4 October 2016

Our Values

Our Values
Our Service Users have helped develop this expression of values that inspire passion in the Edith Ellen, and that should underpin everything it does.

Individual organisations will develop and build upon these values, tailoring them to their local needs.

The Edith Ellen values provide common ground for cooperation to achieve shared aspirations, at all levels.

1.    Working together
The value of "working together" is a central tenet guiding service provision in the Edith Ellen. Service Users must come first in everything the Edith Ellen does. All parts of the Edith Ellen system should act and collaborate in the interests of Service User, always putting their interest before institutional interest, even when that involves admitting mistakes. As well as working with each other, health service organisations and providers should also involve staff, patients, carers and local communities to ensure they are providing services tailored to local needs.

2.    Respect and dignity
Every individual who comes into contact with the Edith Ellen and organisations providing health services should always be treated with respect and dignity, regardless of whether they are a Service User, carer or member of staff. This value seeks to ensure that organisations value and respect different needs, aspirations and priorities, and take them into account when designing and delivering services. The Edith Ellen aims to foster a spirit of candour and a culture of humility, openness and honesty, where staff communicate clearly and openly with patients, relatives and carers.   

3.    Commitment to quality of care
The Edith Ellen aspires to the highest standards of excellence and professionalism in the provision of high-quality care that is safe, effective and focused on Service User experience. Quality should not be compromised – the relentless pursuit of safe, compassionate care for every person who uses and relies on services is a collective endeavour, requiring collective effort and collaboration at every level of the system. The delivery of high-quality care is dependent on feedback: organisations that welcome feedback from Service Users, Service Providers and the public are able to identify and drive areas for improvement.

4.    Compassion
Compassionate care ties closely with respect and dignity in that individual Service Users, carers and relatives must be treated with sensitivity and kindness. The business of the Edith Ellen extends beyond alleviating distress, and making people feel valued and that their concerns are important.

5.    Improving lives
The core function of the Edith Ellen is emphasised in this value – the Edith Ellen seeks to improve the health and wellbeing of Service Users, communities and the staff Service Providers through professionalism, innovation and excellence in care. This value also recognises that to really improve lives the Edith Ellen needs to be helping people and their communities take responsibility for living healthier lives.

6.    Everyone counts
We have a responsibility to maximise the benefits we obtain from our resources, ensuring they are distributed fairly to those most in need. Nobody should be discriminated or disadvantaged, and everyone should be treated with equal respect and importance.
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