Training – is it good enough?
Quite simply, no.
The Edith Ellen Foundation has its concerns over the standard, quality
and level of training Care Home Providers are obtaining to train their staff.
Training currently for Healthcare Assistants is not in the UK
regulated, there is no requirement for evidence based training audits and a
large proportion of UK Care Homes use this lack of regulation to the
disadvantage of their own services and to the detriment of their staff.
Largely, the paperwork for staff training is a “tick sheet” process, if
they tick to say it’s been completed no one will check, until in some cases it
is too late.
We also have concerns over the
Government decision to charge fees to nursing students in England and replace NHS
bursaries with student loan. The
Government is gambling on the future of the nursing workforce.
This lack of regulation means
that some care homes are cutting corners on their staff training and not giving
training the necessary consideration is deserves as a fundamental part of their
business. In some cases, training is
based on eLearning modules where there is no personal touch, no ability to
discuss or communicate and no possibility of interaction within a group
setting. These elements are in fact
essential and key to learning and development more so within the Care Sector
where communication on interaction are key skills for developing care staff in
the role of dealing with real people, with real thoughts and feelings.
In many areas of training only
half of the information is covered and communicated in ½ day training sessions where
a full day or more is needed. An example
of such is Dementia Awareness Training, looking at The Alzheimer’s Society they
offer a full days training on Dementia Awareness, this introductory skill based
course is designed for anyone who comes into contact with people living with
dementia and who would like a better understanding of how to support them in
their daily lives. Therefore, why do
many Care Providers only provide a ½ day training course on Dementia Awareness,
when Dementia is their business and the full day would be of better use to
their own staff and services?
This lack of understanding and
knowledge for Care Staff is not the fault of the care staff, but when something
goes wrong they are the one’s held accountable, they are the one’s finding
themselves without the support of their Employer and in some cases finding
themselves in an untenable position.
Without this valuable training, The Edith Ellen Foundation do not feel
that this is accountability is fair on care staff who find themselves
inexperienced at dealing with the complex needs and challenges of a Dementia
Patient.
Service Providers are busy
protecting their bottom line and profit margins, rather than investigating in
the training needs of their employees, and this has already proved to be a
fatal decision.
Good, quality training would
ensure residents are well cared for by staff.
Staff who have a good knowledge and skills framework invested in by
their employer. Well trained staff would
also have the positive of staff retention, which in turn provides the service
with consistency and experience in their provision of care.
You often must invest to
achieve positive results, and the positive results here would be:
·
a retention of knowledge and skill within their
service,
·
a happier workforce,
·
a positive outcome for service users
·
reduced requirement for Agency Staff
·
consistency
·
which could result in a better profit margin (if
that’s all that matters)
The interview process would
also need to be more robust. I recently
sat in on an interview, where only one question was asked by the
interviewer. This did not provide a
satisfactory interview, from the outcome there was no way to know what calibre
of staff they would be recruiting. The
Edith Ellen Foundation appreciates that economically it is difficult to recruit
good staff, but if the training was there from the beginning then this could be
changed so simply.
The Edith Ellen Foundation believes
that for Healthcare Workers to be able to work within a Care Home or Home Care
setting they need to have the basics already – compassion and
communication. The Edith Ellen
Foundation also believes that Care Staff also need to have a formal recognised
qualification and Continued Professional Development, that is supported by
either a Government Bursary or provided by the Service Provider.
If someone wanted to be a
Healthcare Professional and wanted to finance their own training then The Edith
Ellen Foundation would support this, and we would also assist the newly qualified
Healthcare Professional in securing employment that would match their skill,
knowledge and experience.
The Edith Ellen Foundation
would like to see, and are campaigning for, a change in legislation to ensure
that everyone who works within the HealthCare Industry are appropriately
trained for the role they do, that care staff are invested in and continuously.
All, trained through The Edith Ellen Foundation will receive this and will be registered on our Edith Ellen Carers Database which will enable future employers to located their registration and check the prospective employees Training credentials. The Edith Ellen Carers will also receive up-to-date training and refreshers.
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