A note from our Founder -
Moving
towards a culture that is authentic and humane
Within
an environment where people are free to give their best
When people are subjected to unacceptable levels of duress,
and experience control by fear, bullying and intimidation, rarely does
Social Care take protective action on people’s behalf and address their
concerns.
Generally, there are no swift, effective, and satisfactory
conclusions, and people in that care, continue to suffer and live for several
months, if not years, within the confines of continue worries of
retribution.
To turn around the crisis in
Social Care and stop the unnecessary and untimely deaths it brings, care
services urgently needs to look in on itself and to find solutions that will
genuinely be trusted.
Since
the Foundation received its Charity Status it has listened to many people’s
real life stories of good and bad social care; it has researched a range of
national and global opinions and innovations on care, analyzed the whole
structure of the NHS, and reported on the proposals the NHS Constitution, for
all the relevant Health and Social Care Legislation, Safeguarding and
Whistleblowing directives, and developed systems.
Whilst
it acknowledges it does not have all the answers, the Foundation strongly
believes that fresh ideas and better ways of working within sound and
methodical principles of Kindness in Holistic Care, will go a long way to
improving care standards, and bring greater transparency and protection against
abuse and neglect.
The Foundation’s Kindness Audit was developed
to allow management and staff, residents and their families to talk to us with
freedom of expression and in confidence, to:
·
Remove any
emphasis that might be placed on the assumption of what people want for their
nursing and care systems, without ever asking them
·
Gather a true insight into working and living in
care by listened to people’s fears, anxieties and their own ideas on designing
services that were meaningful to them,
·
Find a base line from which to start working
towards shared relationships in care that are supported by developing
individual action plans that would bring effective benefits of wellbeing and
self –worth to all
·
Be that
catalysis for everyone to identify and influence the real problems in social
care. By facing, sharing and finding together, the meaningful practical,
beneficial and sustainable solutions and outcomes for seeing improvements in
the consistency of care
I think for me it is the quality of the training
and lack of urgent nursing and care in the community when it is needed that
worries me. The Foundation is aware of what is happening with the lack of
joined up care in the community and the added lack of proper treatment, support
and understanding for people with complex health conditions, I fear it will
simply result in isolating our frail and vulnerable people even more and, what
we believe we are now seeing, - huge increases in people dying from Dementia.
Very little care is focused around delivering better attitudes and approaches
to people that are confused, anxious and frightened.
That is why the Foundation has Kindness in Care
focused on a training syllabus over and beyond the requirements of the CQC. It
looks to prevent the "Perch Problems" which can lead to dysfunctional
and disconnected managers, staff who are undervalued and demotivated from lack
of management support, and poor performances from services where they rely on
individuals rather than effective and attentive management and staff teams
delivering excellent care together.
Unless we start bucking the current trends in
community where many are not getting the basic care they need, we might well be
looking at care that could see these "Community Villages" becoming
our worst nightmare - Ghettos of abandoned and neglected older and ill people
left to fend by themselves or with help from some kind neighbours.
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